Description
Laptop Support Services for customers from:
- Western Line : Colaba to Palghar
- Central Line : CST to Khopoli
- Harbour Line : From Sandhurst Road to Panvel
Smart team management system with dedicated account managers along with local engineers from strategic locations enables us to depute engineers to customer locations at the soonest, typically 2 to 4 hours, ensuring minimum down time of systems
Our areas of expertise:
- Deploying Windows laptops with Windows 7 / 8 / 10 / 11 and Servers – with Windows Server 2008 / 2012 / 2016 with absolute mastery over group policies and security settings
- Deploying Linux desktops and servers
- File and printer sharing, both across Windows and Linux networks
- Virus and general other trouble shooting
- Microsoft SharePoint Services
The scope of work includes:
- General trouble shooting and attending to virus problems – with paid Anti Virus Software already purchased
- Keeping support at it first priority, level 1 support shall be online via Remote Support like AnyDesk, TeamViewer etc**
- Network connectivity issues
- Installation and re-installation of operating system – without physically opening laptops
- Data back up and restoration – without physically opening laptops
- Printer configuration on Laptops
Work undertaken at a separate add-on charge:
- Electrical work and cable laying where required.
- Data recovery from damaged hard disks. This shall be charged extra as per size of hard disk – by physically opening laptops
- Printer and monitor cleaning
** JayOm Infotech products at www.jayom.net reserves full authority to declare/ consider the support to be considered online and/or in person. Where in person or further remote support for out of scope tasks may be charges extra!
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